Refunds and returns

Cancelling before dispatch

You can cancel at any time before your order is dispatched. We refund the full amount, including delivery.

Email support@999peptides.co.za with your order reference.

After dispatch

Our products are temperature-sensitive. They are sealed, and they cannot be resold once they leave our cold chain. They are supplied only after a consultation with one of our experienced doctors in Johannesburg. After an order has been dispatched, we do not give a refund of any kind.

The cooling-off right in the Electronic Communications and Transactions Act does not apply to goods that are likely to deteriorate or expire, or that cannot be returned because of their nature (section 42(2)(f)). Medicines that have been dispensed cannot be supplied again to another patient.

Damaged, incorrect or missing items, or a cold-chain problem in transit

If an item arrives broken or damaged, is not what you ordered, is missing, or the cold chain failed in transit, email support@999peptides.co.za within 24 hours of receiving the order. Include your order reference and photos of the item and the packaging.

We collect it at our cost and send a replacement.

Faulty products

Your rights under the Consumer Protection Act are not affected by this policy.

What this policy does not cover

This policy does not cover items stored incorrectly after delivery, an incorrect delivery address given by you, or a report made after the 24-hour window.

How refunds are paid

A refund for an order cancelled before dispatch is paid back to the original payment method: Visa, Mastercard or Instant EFT, within 5–10 business days of approval. That refund includes delivery.

Consultations

The initial consultation is free, so there is no consultation fee to refund.

Contact

Email support@999peptides.co.za.